Description

This learning institute business plan has been developed to lay out the overall directions and strategies of the institute for the next three years that will form the foundation for growth and productivity. Furthermore, this plan will articulate an implementation plan that will see the institute deliver customer focused training courses and community engagement.

Product & Service Summary

This learning institute business plan is the realization of the City of [Enter City]’s strategic goal to grow our own leaders and develop exceptional professional development opportunities and programs to keep the City at the forefront of municipal service and meet the growing demand for competent, well qualified, customer focused workforce professionals. To achieve this, the institute is offering e-learning courses and program that align to this achievement, these are;

-Training courses: horning employee skills for better productivity

-Customer service enhancement programs

-Performance management

-Recognition processes

-Community engagement courses and programs